Shipping policy

1. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • You will receive a confirmation email/SMS with your tracking details once your order is shipped.

2. Estimated Delivery Times

Because our items are shipped from both local suppliers (within Pakistan) and international warehouses, delivery times may vary:

  • Local Clothing & Gadgets (Pakistan-based suppliers): 3–7 business days

  • International Clothing & Gadgets (China, USA, EU warehouses): 10–20 business days (may vary due to customs clearance)

⚠️ Please note: Shipping times are estimates only. Delays may occur due to customs, courier backlogs, or peak shopping seasons.

3. Shipping Charges

  • Flat Rate Shipping (within Pakistan): PKR 250 per order

  • Free Shipping: For orders above PKR 7,500

  • International Orders: Calculated at checkout (based on weight and destination)

4. Tracking Your Order

  • Once shipped, you will receive a tracking number via email/SMS.

  • Tracking updates may take 3–5 business days to appear online for international orders.

5. Customs, Duties & Taxes (International Orders)

  • Import duties, VAT, or taxes may apply depending on your country’s regulations.

  • Customers are responsible for paying these charges.

  • We cannot predict or control these costs as they vary by region.

6. Split Shipments

  • To ensure faster delivery, your order may arrive in separate packages if you purchased multiple items.

  • Each package will have its own tracking number.

7. Wrong Address Disclaimer

  • Please double-check your shipping details before placing an order.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Shipping Restrictions

  • We do not ship hazardous materials, batteries (in bulk), or items restricted by courier/customs.

  • Clothing and gadgets are shipped normally without restrictions.

9. Delays & Holidays

  • No shipping or delivery is available on Saturdays, Sundays, or public holidays in Pakistan.

  • Delivery may be delayed during Eid, Ramadan, or peak seasons due to high courier demand.

10. Customer Support

If you experience shipping delays, missing items, or damaged products:
📧 Email us: [arsalanzcreatix@gmail.com]
📱 WhatsApp/Call: [+923037158985]

We’re here to help!